Account Admin: Existing Account Management

This article is intended for school account administrators who are managing existing accounts on our MTM platform.

Account Administrators on the MTM Platform can manage account updates by selecting Account from the left side menu.

To jump to a specific section on managing your account, please use the clickable menu below.

Section I: Licenses Renewed

Section II: Licenses Added

Section III: Instructional Coach Access (Available for Qualifying Accounts)

Section IV: Frequently Asked Questions

Section I: Licenses Renewed

You should have received an MTM Platform notification email that licenses were renewed. Here’s what to do next! 

1. Sign in to the MTM Platform. We recommend bookmarking this page for convenient access if you have not done so already.
2. You likely have account changes for the upcoming year. As the admin, you can manage the account updates by selecting Account on the left side menu. Active school account licenses are transferable and may be reassigned in the event of staffing changes.

3. Remove any teachers who have left the district. You can do this by clicking the three dots next to the name and selecting “delete user.” Their license(s) will be added to your unassigned licenses total and available for reassignment. If you need to remove a license from a teacher, please refer to step 5 below.

   

4. To add new teachers to the account, refer to Section II in this Help Center Article.
5. Update the grade level or license assignment if an existing teacher’s role has changed. Please do not delete the teacher completely. Instead, remove the licenses that are no longer needed from their account and add the correct licenses for the upcoming year.
   1. Click the pencil icon next to the teacher’s name
   2. Click the gray Remove button next to the license you would like to remove

   3. Click Save in the bottom right corner.

      

   4. To add license(s) to an existing teacher's account, refer to Section III in this Help Center Article.
6. Continue this process until the licenses in your account have been assigned to the appropriate teachers.

Section II: Licenses Added

You should have received an MTM Platform notification email that licenses were added to your account. Here’s what to do next! 

1. Sign in to the MTM Platform. Select Account on the left side menu. The total number of licenses available will be shown on this page.
2. To add new teachers to the account, refer to Section II in this Help Center Article.
3. To add license(s) to an existing teacher account, refer to Section III in this Help Center Article.
4. Continue until the licenses in your account have been assigned to the appropriate teachers.

Section III: Instructional Coach Access (Available for Qualifying Accounts)

• The MTM platform coach role is designed for support and implementation, not classroom use.
• The quantity of coaches each account qualifies for varies based on the total licenses.
• Our team will manually add coach access to an account.
• Our team will annually review and confirm coach access following renewal.
• Please reach out to our team at schools@maneuveringthemiddle.com if your account meets this criteria and we can provide additional details.

Section IV: Frequently Asked Questions

1. I received an error message saying the teacher already has an account:
   1. Please reach out to our team at schools@maneuveringthemiddle.com with the teacher’s name and email address. Our team will add their existing account to your school’s account.
2. I deleted a teacher and can’t add them back to my school’s account:
   1. Please reach out to our team at schools@maneuveringthemiddle.com with the teacher’s name and email address. We will add the teacher back to your account.
   2. To avoid this in the future, please remove licenses rather than deleting the user. 
3. My teacher can’t log in:
   1. The teacher is logging in on the wrong site
      1. Please make sure your teacher has accepted the terms via the link in their invitation email and they are logging in using the MTM Platform. We recommend having your teachers bookmark this page for future use.
   2. The invitation link has expired

      1. The invitation link expires after 30 days. To resend the invitation, click the three dots next to their name and select “resend invitation email.

         

   3. The teacher is logging in with a different email address
      1. Teachers will need to log in using the same email address listed in their user profile.
   4. Forgot password

      1. If the teacher has logged in previously with a password and cannot remember their password, click the three dots next to their name and select “send password reset email.”

         

Please email our team at schools@maneuveringthemiddle.com if you and your teachers need further assistance logging in!

4. My teacher teaches multiple grade levels:
   1. You will need to assign the teacher a license for each grade level they teach.
   2. Please follow the steps outlined in Section III in this Help Center Article.
5. I found a typo or misspelling in a teacher’s email address:
   1. Delete the account that was created with the incorrect email address. You can do this by clicking the three dots next to the name and selecting “delete user.”

   2. Add a new user with the correct email address by following the steps in Section II in this Help Center Article.

      

6. I am a new account admin; the previous admin has left our school or district:
   1. Delete the inactive admin by clicking the three dots next to the name and selecting “delete user.”
   2. See the screenshot above on #5 of Section IV: Frequently Asked Questions.

7. Our previous coach left the district, I need to add a new instructional coach to our account:
   1. Please reach out to our team at schools@maneuveringthemiddle.com with the inactive and new coaches' names and email addresses. We will follow up with the next steps.
8. I am both the account admin and a teacher utilizing the resources at my school:
   1. Please assign the appropriate licenses to yourself by following the steps outlined in Section III in this Help Center Article.
9. I need to track my teacher’s usage of the resources:
   1. From the Account page, you can view the last access date for each teacher to see when they last logged into the platform.
   2. If the last access date says "never", this means the user still needs to set up their MTM platform account. Step 3 in Section IV: Frequently Asked Questions will provide steps to get the user logged in.