Account Admin: Initial Account Setup

This article is intended for school account administrators who are setting up their user accounts on our MTM Platform for the first time. If you have already set up your admin account, please refer to our Help Center Article on Managing Existing Accounts. 

Account Administrators on the MTM Platform manage the licenses in the account and assign them to the teachers utilizing the resources. A school account can have more than one account admin if you would like to share this role with other team members. 

To jump to a specific section on setting up your account, please use the clickable menu below. 

Section I: Admin Login

Section II: Setting Up Teacher Accounts

Section III: Assigning Licenses to Teachers

Section IV: Frequently Asked Questions 

Section I: Admin Initial Login

You should have received an email invitation to join the MTM Platform. If you did not receive an invitation, please reach out to us at schools@maneuveringthemiddle.com.

1. To sign in for the first time, click the button to accept the invitation in the email you received from schools@maneuveringthemiddle.com.

2. Check that you agree to our licensing terms and sign in for the first time. We recommend signing in with Google as this will simplify your account access going forward.

You may find it helpful to bookmark the MTM Platform login page for convenient access going forward.

Section II: Setting Up Teacher Accounts

1. Select Account on the left-hand menu bar. The total number of licenses available will be shown on this page
2. To add a user to the account, select the yellow Add New User button on the right-hand side.

3. Enter the user’s email address, first and last name, their role, and the grade levels they teach.

As teachers are added to your school’s account, they will receive an invitation to join the MTM Platform via email. Once they have accepted the invitation link to join, their account will be set up. After their initial sign in, teachers will use this link for all future logins.

Section III: Assigning Licenses to the Teachers

1. To add license(s) to the user, click the yellow Add License button.
2. Select the appropriate license type, if your campus purchased more than one type. 
3. Select the grade level for that user from the drop down menu and click the yellow Add button.
4. If a user teaches multiple grade levels, repeat the steps above until all the appropriate grade levels are assigned.
5. Click Save in the bottom right corner.
6. Continue adding users and assigning licenses until all of the licenses in your account have been assigned to the appropriate users.

Watch this video for a tutorial on assigning licenses to the users.

Section IV: Frequently Asked Questions

1. I received an error message saying the teacher already has an account.
   1. Please reach out to our team at schools@maneuveringthemiddle.com with the teacher’s name and email address. Our team will add their existing account to your school’s account.
2. I deleted a teacher and can’t add them back to my school’s account.
   1. Please reach out to our team at schools@maneuveringthemiddle.com with the teacher’s name and email address. We will add the teacher back to your account.
   2. To avoid this in the future, please remove licenses rather than deleting the user. 
3. My teacher can’t log in:
   1. The teacher is logging in on the wrong site.
      1. Please make sure your teacher has accepted the terms via the link in their invitation email and they are logging in using the MTM Platform. We recommend having your teachers bookmark this page for future use.
   2. The invitation link has expired.

      1. The invitation link expires after 30 days. To resend the invitation, click the three dots next to their name and select “resend invitation email.”

         

   3. The teacher is logging in with a different email address.
      1. Teachers will need to log in using the same email address listed in their user profile.
   4. Forgot password

      1. If the teacher has logged in previously with a password and cannot remember their password, click the three dots next to their name and select “send password reset email.”

         

4. My teacher teaches multiple grade levels.
   1. You will need to assign the teacher a license for each grade level they teach. 
   2. Please follow the steps outlined in Section III above to assign all appropriate licenses to the teacher.
5. I assigned the wrong licenses to the teacher.
   1. Please do not delete the teacher completely. Instead, remove the licenses from their account and add the correct licenses.
      1. Click the pencil icon next to the teacher’s name
      2. Click the gray Remove button next to the license you would like to remove

      3. Click Save in the bottom right corner.

         

6. I found a typo or misspelling in a teacher’s email address:
   1. Delete the account that was created with the incorrect email address. You can do this by clicking the three dots next to the name and selecting “delete user.”

   2. Add a new user with the correct email address by following the steps in Section II above.